Good to know
Frequently asked
Everything about ordering, delivery and gifting — and a WhatsApp button if you’d rather just ask.
How do I place an order?
Add the pieces you want to your cart, go to checkout and fill in your details. The site opens WhatsApp with your order pre-written — press send and we take it from there. You can also message us directly without going through checkout.
Do I need an account?
No. There are no accounts or passwords. Everything is confirmed with you in the WhatsApp chat.
How does delivery work?
Delivery is arranged after your order is confirmed on WhatsApp. Delivery is free on orders over Rs. 5,000; for smaller orders we confirm the applicable delivery amount with you before packing. See the shipping notes for more.
When do I pay?
There is no online payment on this site. We confirm your order, delivery timing and payment method with you on WhatsApp before anything is packed.
Can I send something as a gift?
Yes — everything is packed to be gift-ready. Add a gift note in the checkout notes and tell us if the parcel should go directly to someone else; we’ll handle the rest on WhatsApp.
Do you take custom requests?
Custom gifting, larger wedding orders and specific color requests are best discussed on WhatsApp so we can confirm what is possible for your date.
What if something arrives wrong or damaged?
Message us on WhatsApp with a photo and your order details and we’ll make it right. Our full returns notes explain the process.